Company Overview:
• over 21 million people visit stores each week
• employ over 75,000 people in UK and abroad and have over 600 UK stores
• clothing and homeware sales account for 49% of our business, the other 51% is food
• NOW also known for green credentials as a result of our five-year eco plan, Plan A, which will see us become carbon neutral and send no waste to lansfill by 2012. This will be the heart of their business
• Core values: Quality, Value, Service, Innovation and Trust
PLAN A:
• launched in January 2007, setting out 100 commitment sustainability targets for 2012. Won Best Supermarket in The Independent's Green Awards 2010.
• now extended Plan A to 180 commitments to achieve by 2015
• Through Plan A trying to combat climate change, reduce waste, use sustainable raw materials, trade ethically, and help customers to lead a healthier lifestyle.
• 5 Plan A Pillars: climate change, waste, natural resources, fair partnership, healt and wellbeing
• Already met 45 of the 100 goals
• Aim to engage all 21 customers with Plan A. Aim to help 3 million customers develop own personal Plan A by 2020.
• Despite recession, our customers are still concerned about social & environmental issues, but believe business and government should do “heavy lifting” by taking lead, making it easy for customers to get involved &make difference.
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